Refund policy
Last Updated: August 10, 2025
At ReinforceHer, we strive to provide high-quality, unique products made to order. Due to the custom nature of our products, we are unable to offer returns or exchanges for issues related to incorrect size, color choice, or change of mind after ordering. Please review product descriptions, sizing guides, and color options carefully before placing an order.
Damaged or Defective Products
If you receive a product that is damaged or has a manufacturing error, we will gladly assist with a return. To qualify for a return due to damage or defect:
- Contact Us: Please email us at info@reinforceher.com within 7 days of receiving the item.
- Provide Evidence: Include 2-3 clear photos of the damaged or defective area in your email, showing the issue in detail.
Once we receive and review your evidence, we will confirm the next steps for your return.
Unsuccessful Delivery
If an order is undeliverable due to incorrect address details or any other delivery issue, customers have the following options:
- Reprint and Reship: We can arrange a reprint and reship the order for an additional charge.
- Partial Refund: If you do not wish to proceed with a reprint, we may issue a partial refund.
Please contact us via email to discuss these options.
Print Placement Tolerance
For DTG (Direct to Garment) printed products, a minor tolerance of 0.5 inches is allowed for print placement. Slight variations in print placement within this tolerance range are not considered defects and will not qualify for a return or exchange.
Contact Us
If you have any questions or need assistance, please reach out to us at info@reinforceher.com, or use our Contact Us form on our website.
Acknowledgment
By placing an order with ReinforceHer, you acknowledge that you have read and agree to our Return and Refund Policy. We appreciate your understanding and patience, and we are committed to providing you with the best possible experience.